The right candidate must be able to work patiently with clients to clarify their need in common language, and then translate the need in a way that will make sense to a developer. The ability to communicate on both levels is essential. The right candidate will also have excellent organization, attention to detail, and process discipline.

The candidate’s primary role will be to provide on-going support to clients after projects launch. He or she will be the primary consultant to listen and interpret requests, and guide clients to the best solution. When possible this person will solve issues themselves. Otherwise, issues must be communicated clearly to developers and managed until resolved.

We work in multiple platforms that include our own custom PHP CMS, WordPress, and SquareSpace.

This position is a great entry point for someone interested in pursuing either a career in client services, online marketing, or programming. This is the hub of the agency.

Responsibilities

  • Answering the phone
  • Managing all support requests/tickets
  •  Solution research
  • Author related work orders
  • Provide client training
  • Work collaboratively and support the Project Manager
  • Manage both internal and external resources

Requirements

  • Customer service experience
  • Experience using CMSs
  • Strong written and oral skills
  • Strong organization

Bonus Skills

  • WordPress experience
  • Basic HTML/CSS/JS
  • Photo/Video production
  • Google Analytics
  • Online Marketing : SEO, PPC, Social
  • Web Accessibility

NO CALLS PLEASE. Email cover/resume, LinkedIn/blog/Twitter profile, salary requirements and website/links to jobs[at]propelled.com. Subject line: Support

Sample writings are welcome, and will be required for second tier of hiring process.

Propeller Media Works is an interactive strategy and development boutique that specializes in custom web design, online marketing, and application development. Since 1997 Propeller has developed hundreds of websites that infuse creative craftsmanship with measurable online marketing solutions, and we specialize in serving winter resorts and hospitality customers. We offer retirement, health, and quality of life benefits in a beautiful and progressive work environment.

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